Shipping policy

Shipping Policy

Effective Date: [01/01/2025]

Welcome to UrbanFurni.shop. This Shipping Policy outlines the terms and conditions related to order processing, shipping, delivery, and related services. By placing an order through our website, you agree to the terms described below.

If you have any questions regarding shipping or delivery, please contact us at:

UrbanFurni.shop
3201 Meridian Plaza, Suite 950
Miami, FL 33131, USA

Email: support@UrbanFurni.shop
Phone: (415) 732-9812

Order Processing

All orders are subject to product availability, payment verification, and fraud prevention review.

Orders are typically processed within 1–3 business days after payment has been successfully authorized. Processing times may vary during holidays, promotional events, periods of high demand, or unforeseen operational circumstances.

Business days do not include weekends or public holidays.

Once your order has been processed and prepared for shipment, you will receive a shipping confirmation email containing tracking information, when available.

UrbanFurni.shop reserves the right to cancel, delay, or refuse any order suspected of fraud, unauthorized activity, or violations of our Terms of Service.

Shipping Coverage

UrbanFurni.shop currently ships to customers within the United States and selected international destinations where available.

Shipping availability may vary depending on the product category, carrier restrictions, local regulations, and delivery location.

Certain oversized furniture items may not be available for delivery to remote locations, islands, military addresses, P.O. Boxes, or other restricted delivery zones.

If shipping is unavailable to your location after an order is placed, our customer support team will contact you regarding available alternatives or a refund.

Shipping Methods

We work with reputable shipping carriers and logistics partners to ensure reliable delivery.

Depending on the size, weight, and destination of your order, shipments may be delivered through:

Standard Ground Shipping
Expedited Shipping Services
Freight Delivery Services
Specialized Furniture Delivery Services

The shipping method selected may vary based on operational requirements and destination.

Estimated Delivery Times

Estimated delivery times begin after order processing is completed.

Typical delivery timeframes include:

Standard Shipping: Approximately 3–10 business days
Expedited Shipping: Approximately 2–5 business days
Large Furniture Freight Deliveries: Approximately 7–20 business days

Delivery estimates are provided for informational purposes only and are not guaranteed.

Actual delivery times may vary due to factors beyond our control.

Large Furniture Deliveries

Certain furniture products may require freight shipping due to their size or weight.

For freight deliveries:

Customers may be contacted to schedule a delivery appointment.
An adult may be required to be present to accept delivery.
Delivery services may vary by carrier and location.
Additional delivery services such as room-of-choice placement, assembly, or packaging removal may not be included unless specifically stated.

Customers are responsible for ensuring adequate access to the delivery location, including doorways, elevators, stairways, and hallways.

UrbanFurni.shop is not responsible for delivery delays or failed deliveries resulting from insufficient access or inaccurate delivery information.

Shipping Costs

Shipping costs are calculated at checkout based on various factors, including:

Product dimensions and weight
Shipping destination
Selected shipping method
Carrier rates

From time to time, UrbanFurni.shop may offer promotional free shipping on eligible products or orders.

Any applicable shipping charges will be clearly displayed before purchase.

Order Tracking

Once your order has shipped, tracking information will be provided when available.

Tracking updates are generated by shipping carriers and may require time to appear within carrier systems.

If you do not receive tracking information within a reasonable period, please contact our customer support team.

Delivery Delays

While we strive to meet estimated delivery times, certain circumstances may cause delays, including but not limited to:

Severe weather conditions
Natural disasters
Transportation disruptions
Customs inspections
Supply chain interruptions
Carrier operational delays
Labor shortages
Government restrictions
Public health emergencies

UrbanFurni.shop shall not be liable for delays resulting from circumstances beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If incorrect information is provided, delivery delays, additional carrier fees, return charges, or failed deliveries may occur.

UrbanFurni.shop is not responsible for orders shipped to addresses provided incorrectly by the customer.

If an order is returned due to an incorrect or undeliverable address, additional shipping charges may apply before reshipment.

Lost, Stolen, or Missing Packages

If your tracking information indicates that a package has been delivered but you have not received it, please:

Verify the shipping address provided during checkout.
Check with household members, neighbors, building management, or mailrooms.
Contact the shipping carrier directly.

If the issue remains unresolved, please contact our customer support team within 7 days of the reported delivery date.

UrbanFurni.shop will assist in investigating the issue; however, we cannot guarantee reimbursement for packages marked as successfully delivered by the carrier.

Damaged Shipments

Customers should inspect packages immediately upon delivery.

If a package arrives visibly damaged:

Take clear photographs of the packaging and product.
Retain all original packaging materials.
Contact support@UrbanFurni.shop within 7 calendar days of delivery.

Failure to report shipping damage within the specified timeframe may affect eligibility for replacement or compensation.

After verification, UrbanFurni.shop may, at its discretion:

Send replacement parts
Replace the product
Issue a partial refund
Issue a full refund

Multiple Shipments

Orders containing multiple products may be shipped separately.

Items may arrive on different dates depending on warehouse availability, product dimensions, and carrier routing.

Customers will not be charged additional shipping fees solely because an order is divided into multiple shipments.

International Orders

For international shipments:

Customers are solely responsible for:

Customs duties
Import taxes
Value-added taxes (VAT)
Brokerage fees
Other government-imposed charges

These charges are not included in product prices or shipping fees unless otherwise stated.

UrbanFurni.shop is not responsible for delays caused by customs processing or local import procedures.

Refused Deliveries

If a customer refuses delivery of an order for reasons unrelated to shipping damage or fulfillment errors, the customer may be responsible for:

Original shipping charges
Return shipping fees
Carrier handling charges
Restocking fees, where applicable

Any remaining refund amount will be issued after the returned merchandise is received and inspected.

Risk of Loss

Ownership and risk of loss transfer to the customer upon successful delivery by the shipping carrier to the designated delivery address.

Customers are responsible for securing deliveries once they have been delivered.

Policy Updates

UrbanFurni.shop reserves the right to modify this Shipping Policy at any time without prior notice.

Changes become effective immediately upon publication on the website.

Customers are encouraged to review this policy periodically for updates.

Contact Us

For questions regarding shipping, delivery, tracking, or logistics support, please contact: