Refund policy

Returns and Refunds Policy – UrbanFurni.shop

At UrbanFurni.shop, your satisfaction is our top priority. We strive to provide high-quality home furniture products that meet your expectations. Please read this Returns and Refunds Policy carefully to understand your rights and responsibilities when returning items or requesting a refund. By making a purchase with us, you agree to the terms outlined below.

1. Eligibility for Returns

  • You may request a return within 30 calendar days from the date your order is delivered.
  • To be eligible, items must be in original condition, unused, unassembled (if applicable), and in the original packaging, including all accessories, manuals, and promotional materials.
  • Non-returnable items: Customized, personalized, or engraved products, clearance items, and gift cards, unless they arrive damaged or defective.

2. How to Initiate a Return

  • Contact our Customer Support team at support@UrbanFurni.shop or call +1 (305) 555-0826.
  • Provide your order number, the item(s) you wish to return, and the reason for the return.
  • Our team will issue a Return Authorization (RA) number and provide step-by-step instructions for returning your item. Returns sent without an RA number may not be processed.

3. Shipping and Handling for Returns

  • Customers are generally responsible for return shipping costs, except for items that arrive damaged, defective, or incorrect.
  • Use a trackable shipping method to return items; UrbanFurni.shop is not responsible for packages lost in transit.
  • Items should be securely packaged to prevent damage during shipping.

Return Address:
UrbanFurni.shop Returns
3201 Meridian Plaza, Suite 950
Miami, FL 33131
United States

4. Condition of Returned Items

  • Returned items must be in the same condition as when received.
  • UrbanFurni.shop reserves the right to decline a return or issue a partial refund if the product is damaged, shows signs of wear, or is missing components.
  • Items that are assembled, stained, or damaged by improper use will not be eligible for a full refund.

5. Refund Processing

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7–14 business days to the original payment method.
  • Shipping and handling fees are non-refundable unless the item was defective, damaged, or incorrect.

6. Exchanges

  • UrbanFurni.shop does not offer direct exchanges at this time.
  • To receive a different item, you may return your original item for a refund and place a new order.

7. Damaged or Defective Items

  • Inspect your items upon delivery.
  • If an item arrives damaged or defective, contact us within 7 calendar days with photos showing the damage.
  • We will arrange a replacement at no extra cost or issue a full refund, including shipping.

8. Cancellation Policy

  • Orders can be canceled within 24 hours of purchase by contacting support.
  • Once an item has shipped, it cannot be canceled; standard return procedures apply.

9. International and Cross-Border Orders

  • For international orders, customers are responsible for any applicable customs duties, taxes, or import fees.
  • Return shipping costs for international orders are the customer’s responsibility unless the product is defective, damaged, or incorrect.

10. Contact Information
For any questions regarding returns, refunds, or product issues, please contact us:
Email: support@UrbanFurni.shop
Phone: (415) 732-9812
Mailing Address: 3201 Meridian Plaza, Suite 950, Miami, FL 33131, USA

11. Notes and Recommendations

  • Keep all packaging until your return is completed.
  • Document your return with photos when possible to avoid disputes.
  • UrbanFurni.shop reserves the right to update this policy at any time; the latest version will always be posted on the website.