Contact information

Contact Us

At UrbanFurni.shop, we are committed to providing exceptional customer service and support. Whether you have questions about our products, need assistance with an order, require help with shipping information, or would like to inquire about returns and refunds, our customer support team is here to assist you.

We value every customer and strive to respond to all inquiries promptly and professionally. If you need assistance before, during, or after your purchase, please do not hesitate to contact us through any of the methods listed below.

Customer Support

Our customer service team is available to help with:

  • Product information and specifications
  • Order status and tracking updates
  • Shipping and delivery inquiries
  • Returns and refund requests
  • Warranty-related questions
  • Payment and billing assistance
  • Account-related support
  • General questions about our website and services

For the fastest response, please include your order number (if applicable) and a detailed description of your inquiry when contacting us.

Contact Information

Website: UrbanFurni.shop

Customer Support Email:
support@UrbanFurni.shop

Customer Service Phone:
(415) 732-9812

Business Address:
3201 Meridian Plaza, Suite 950
Miami, FL 33131
United States

Business Hours

Our customer support team reviews inquiries during normal business operating hours.

Monday – Friday: 9:00 AM – 6:00 PM (Eastern Time)
Saturday: 10:00 AM – 4:00 PM (Eastern Time)
Sunday & Public Holidays: Limited support availability

Emails submitted outside of business hours will be processed on the next business day.

Order Support

If you are contacting us regarding an existing order, please provide the following information whenever possible:

  • Full Name
  • Order Number
  • Email Address Used for Purchase
  • Product Name
  • Detailed Description of the Issue

Providing complete information helps us resolve your request more efficiently.

Product Questions

Before purchasing, customers are encouraged to contact us with any questions regarding:

  • Product dimensions
  • Materials and construction
  • Color and finish details
  • Assembly requirements
  • Compatibility with specific spaces
  • Maintenance and care instructions

Our team will do its best to provide accurate and helpful information to assist with your purchasing decision.

Shipping and Delivery Assistance

If you have questions regarding shipping times, tracking information, delivery updates, or freight shipments, please contact our support team.

While we work closely with our shipping partners, delivery schedules may occasionally be affected by factors outside our control. Our team will assist in coordinating with carriers whenever possible to help resolve shipping-related concerns.

Returns and Warranty Support

If you experience any issues with a delivered product, including shipping damage, missing parts, or manufacturing defects, please contact us as soon as possible.

To help us process your request efficiently, please include:

  • Your order number
  • Photographs of the product and packaging
  • A description of the issue

Our support team will review your case and provide the appropriate resolution in accordance with our Returns & Refunds Policy.

Customer Satisfaction

At UrbanFurni.shop, customer satisfaction is one of our highest priorities. We continuously work to improve our products, services, and overall shopping experience.

We welcome customer feedback and suggestions, as they help us better serve our community and improve future offerings.

Legal Notice

All communications submitted through email, phone, contact forms, or other channels may be retained for customer service, quality assurance, security, and legal compliance purposes in accordance with our Privacy Policy.

UrbanFurni.shop reserves the right to update contact information, business hours, and support procedures at any time without prior notice.

Thank you for choosing UrbanFurni.shop. We appreciate your trust and look forward to serving your home furnishing needs.